studio POLICIES

COLOR & METHOD AGREEMENT

During your consultation, the best method, color & length for your hair goals is decided & agreed upon. Once you make your initial deposit, you are locked into that decision. 

Any major color, length or texture changes, post-consultation, may incur an additional fee and new appointment time to account for the inconsistency.

DEPOSITS

All extension deposits made upon booking an initial installation appointment are 100% non-refundable.

CHILDREN &
ADDITIONAL GUESTS

To limit capacity, children, additional guests & pets are not allowed.

CANCELLATIONS AND RESCHEDULING

48 hours notice is required for cancellations or changes to the service

Should an appointment be cancelled or rescheduled without a 48 hour notice, you will be charged 50% of the booked service cost.

LATE POLICY

Should you arrive more than 20 minutes late to your scheduled appointment, you will forfeit your appointment completely and a cancellation fee of 50% will apply.

SAME DAY CANCELLATIONS & NO SHOWS

Cancelling same day & no shows will be charged 100% of the service cost & will not be able to book in the future.

REFUNDS & ADJUSTMENTS

I strive to provide the highest level of service to you as my client. Should you wish to have an adjustment to your color or toner, you will have 5 days from your appointment to contact me with any changes.

Only 1 extension placement adjustment within 5 days of installation will be accepted. Any further changes will incur an additional charge.